Frequently Asked Questions

Q: What makes your service any different from the other limo companies out there?: A: We are a first, and foremost, a Wine Tour service. We plan and conduct wine tours every day of the year. Our extensive relationships with wineries throughout Napa Valley and Sonoma allow us to provide unique experiences that no other "limo" company can offer. The Wine Country is not only our specialty, it is our passion.
Q: Can we choose the wineries we want to visit?: A: Yes, you may customize your tour and choose any winery that is open to the public. Keep in mind, some wineries require appointments several weeks in advance, and we can not guarantee their availability. Most wineries allow "drop-in" tastings without an appointment as long as your group size is six or less. If you have a larger group, or plan on visiting more exclusive wineries, then we must make arrangements with the wineries well in advance.
Q: We've never been to Napa or Sonoma before, can your staff plan the tour and choose the best wineries for us?: A: Absolutely! Our pre-arranged tours are designed to meet such needs, and we can also customize your tour to meet the needs of your individual group. Our staff will ask you some basic questions, such as the types of wine you like, what you think you'd like to see, and if you are a 1st time visitor or an experienced Wine Country traveler. Then we use that information to begin planning a unique experience for you.
Q: How much should we tip our driver?: A: This is a very good question, especially since a chauffeur's income is based largely on gratuities:

On our Daily Group Tour we do NOT include a gratuity, so you may individually decide how much you appreciated the tour service.

On our private tours and charter services we include a standard 20% gratuity to ensure our excellent chauffeurs make a minimum standard of income. Our satisfied customers almost always tip in addition to the suggested gratuity when they feel their chauffeur has met or exceeded their expectations. Because our staff strives to go that extra mile for every client, we are confident in letting you decide what, if any, is an appropriate tip. All of our chauffeurs truly appreciate any generosity that you extend them.

Q: There's only two of us, are you going to put us in a car with other people?: A: No. If you decide to book a tour with us, you will have your own private limousine or luxury SUV, and your own private driver/guide. We do not offer "mixed" group tours.
Q: We went on one of your tours before, can we do something different on our next trip?: A: You bet! We have many customers who visit Napa and Sonoma yearly, and they call upon us to provide them with another unique experience. With over 500 wineries, hundreds of places to dine, and special events throughout the year, no Wine Country tour is ever the same.
Q: Can we charter a car for dinner or a special occasion?: A: Yes! Yes! Yes! We offer complete limousine charter services during the evening, 365 days a year. We also have special evening mid-week rates, call for more details.
Q: What is your Cancellation Policy?: A: We require a 50% deposit on all our services at the time of reservation. There is a $100 cancellation fee once a reservation has been made and confirmed by phone. Cancellations within 7 days of the tour/charter date will be charged the full remaing balance. We advise that you consider purchasing Trip Cancellation / Travel Insurance from an independent supplier.

Toll-Free: (800) 387-2328 Locally: (707) 938-8001

Destination Management / Full-Service Luxury Transportation

Frequently Asked Questions

Napa Valley

Sonoma County